Terms & Conditions

1. Who we are

By using this website you accept these terms. If you do not accept them, please do not use the site.

2. This website is information, not an offer

Everything on this website is provided to help you decide whether heat recovery ventilation suits your home. It is general information about a product and a service. It is not a contractual offer, and nothing on it forms a contract between us.

A contract comes into existence only when we have surveyed your property, given you a written quotation, and you have accepted that quotation in writing.

3. Prices

The figure of €500 shown on this website is an indicative starting price for one unit installed in a standard situation. It is published so you can judge whether the product is in your budget before spending anyone’s time. It is not a fixed price and it is not binding.

What you actually pay depends on things we can only establish on site, including:

• the thickness and construction of the external wall;
• how many units the property needs;
• the distance from the unit to a usable power supply;
• access, floor level and any scaffolding or platform required;
• travel to your location.

Your written quotation is the price. Unless it says otherwise, a quotation is valid for 30 days, and we will not change it after you accept it unless you change what you have asked for, or the survey turns out to have been based on information that was not accurate.

4. Survey, quotation and booking

• The initial survey is free and carries no obligation.
• You must have the right to authorise work on the property. If you rent, you need the owner’s written permission before we drill anything. Installing a unit requires a core hole through an external wall.
• We will agree an installation date with you in advance. If you need to move or cancel it, please give us as much notice as you reasonably can.

5. The work

Installing a unit means cutting a core hole through an external wall, fitting the unit, and connecting it to the electrical supply. Before we start we will show you where the hole will go and confirm it with you.

We will carry out the work with reasonable care and skill, in line with the manufacturer’s instructions and applicable Cyprus regulations. We will leave the work area clean and remove our debris.

You agree to give us safe access on the agreed day, and to tell us anything you know about what is inside the wall, such as concealed pipes or cables. We take reasonable care to avoid them, but we cannot be responsible for damage to services we were not told about and could not reasonably have detected.

6. Performance figures

The performance figures on this website, including the heat recovery percentage, airflow and noise levels, are the manufacturer’s published laboratory figures for the Europlast EER150. They are maxima measured under test conditions.

Real results in your home depend on the room, the wall, the outside conditions and the speed setting you use. We do not warrant that you will achieve the laboratory figures, and you should not treat them as a guarantee of a particular result, energy saving or reduction in your bill.

7. Warranty

• The units carry the manufacturer’s own warranty. We will pass its terms to you and help you make a claim under it.
• Our installation work is warranted for 24 months from the date it is completed. If our workmanship is at fault, we will put it right at no charge.
• The warranty does not cover damage caused by misuse, alteration by someone else, failure to clean the filters, or by events outside anyone’s control.

Nothing in these terms removes or limits your rights as a consumer under Cyprus and EU consumer protection law. Where these terms conflict with those rights, your statutory rights prevail.

8. Servicing

The filters need cleaning about once a year. We offer this as a paid service. It is not compulsory and you may do it yourself or have someone else do it, but a neglected filter reduces airflow and can shorten the life of the unit.

9. Payment

Payment terms are set out in your quotation. Ownership of the equipment passes to you once it has been paid for in full. Risk in the equipment passes to you on installation.

10. Your right to cancel

Where you are a consumer and the contract is concluded away from our business premises, EU and Cyprus consumer law gives you 14 days to withdraw without giving a reason. If you ask us in writing to begin work within that period and we complete it, you may be required to pay for what has already been done. Your quotation will set this out.

11. Intellectual property

The design, layout, text, diagrams, illustrations and code of this website are owned by RSC and are protected by copyright. You may not copy, reproduce, republish or adapt any part of this website for your own commercial purposes without our written permission.

You are welcome to read it, print it, and share a link to it.

The name Europlast, the model designation EER150, the product photograph and the dimension drawing are the property of the manufacturer. They appear here to identify the product we install, and no claim of ownership over them is made.

12. Limitation of liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to your statutory rights as a consumer:

• we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity;
• our total liability arising out of any installation is limited to the amount you paid us for that installation;
• we are not liable for any decision you take purely on the basis of information on this website, without a survey.

13. Availability of the site

We try to keep this website available and accurate, but we do not guarantee it will be uninterrupted or error-free, and we may change or withdraw any part of it at any time.

14. Links to other sites

Where we link to another website, such as WhatsApp or the manufacturer, we are not responsible for its content or its privacy practices.

15. Privacy

How we handle your personal data is set out in our Privacy Policy, and what this site does about cookies in our Cookie Policy.

16. Changes to these terms

We may update these terms. The version published here on the day you accept a quotation is the version that applies to that contract.

17. Governing law

These terms and any dispute arising from them are governed by the law of the Republic of Cyprus, and the courts of Cyprus have jurisdiction. If you are a consumer, this does not deprive you of the protection of the law of the country in which you live.

18. Complaints

If something has gone wrong, email info@rscair.com and tell us. We would far rather fix it directly than have you take it anywhere else.